Privacy Policy

Toukan Printing (“Toukan Printing,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of personal and business information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information through our website, e-commerce platform, and printing services.

This policy applies to all visitors, customers, and users of our website and services.

1. Legal Compliance and Governing Laws

Toukan Printing complies with applicable privacy and data protection laws, including but not limited to:

• Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada)
• Personal Information Protection Act (PIPA) (British Columbia)
• Applicable United States privacy laws for U.S.-based customers

Where there is a conflict between laws, Toukan Printing applies the standard that provides the greatest level of protection for personal information.

2. What Is Personal Information?

“Personal information” means information about an identifiable individual or business representative, including but not limited to name, contact details, billing information, and online identifiers. Business contact information used solely for business communication may be treated differently under applicable laws.

3. Information We Collect

3.1 Information You Provide Voluntarily

When you place an order, request a quote, create an account, or contact us, we may collect:

• Full name
• Business or company name
• Email address
• Phone number
• Billing and shipping addresses
• Order specifications and printing requirements
• Uploaded artwork, designs, logos, or brand materials
• Communications with our team (emails, calls, messages, notes from consultations)

3.2 Payment and Transaction Information

• Payment amounts, transaction dates, and order history
• Payment details are processed securely by third-party payment processors
• Toukan Printing does not store full credit card numbers or CVV codes

3.3 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and navigation paths
• Referring websites or links
• Approximate geographic location

This information is used for analytics, security, and performance optimization.

4. Cookies and Similar Technologies

Toukan Printing uses cookies and similar technologies to:

• Enable essential website functionality
• Remember user preferences
• Analyze website traffic and usage patterns
• Improve website performance and user experience

You may control or disable cookies through your browser settings. Disabling cookies may limit certain website features.

5. How We Use Personal Information

We use personal information only for legitimate business purposes, including:

• Processing, producing, and delivering printing orders
• Communicating order status, proofs, revisions, and delivery updates
• Providing customer support and responding to inquiries
• Offering consultations and on-site services when requested
• Managing accounts, invoices, and records
• Improving our products, services, and website functionality
• Ensuring website security and fraud prevention
• Meeting legal, regulatory, and accounting obligations

Toukan Printing does not sell, rent, or trade personal information.

6. Customer Artwork and Intellectual Property

Customers may upload proprietary or confidential artwork and files.

• Artwork is used only for order fulfillment, quality control, and production
• Toukan Printing does not claim ownership of customer designs
• Files are stored securely and accessed only by authorized personnel
• Artwork files may be retained temporarily for reorders or customer convenience unless deletion is requested
• Files are deleted or archived securely when no longer required

Customers are responsible for ensuring they have the legal right to use submitted content.

7. Disclosure of Personal Information

We may disclose personal information only as necessary, including to:

• Payment processors
• Shipping and courier services
• Website hosting, cloud storage, and IT service providers
• Professional advisors (legal, accounting)
• Government or regulatory authorities when required by law

All third-party service providers are required to protect personal information and use it solely for authorized purposes.

8. Cross-Border Data Transfers

Because Toukan Printing serves customers across Canada and the United States, personal information may be stored or processed outside your province or country. In such cases, information may be subject to foreign laws.

We take reasonable steps to ensure appropriate safeguards are in place to protect personal information during cross-border processing.

9. Data Retention

Toukan Printing retains personal information only as long as necessary to:

• Fulfill business and contractual obligations
• Maintain accurate records
• Comply with legal, tax, and regulatory requirements
• Resolve disputes

When information is no longer required, it is securely deleted, anonymized, or destroyed.

10. Security Measures

We implement industry-standard security measures to protect personal information, including:

• Secure servers and encrypted connections (SSL)
• Restricted access to personal data
• Internal confidentiality and data-handling policies
• Regular system monitoring and updates

While we take reasonable precautions, no system is completely secure. Users are responsible for safeguarding their login credentials.

11. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Request access to your personal information
• Request corrections or updates
• Withdraw consent where applicable
• Request deletion, subject to legal retention requirements

Requests must be submitted in writing using the contact information below.

12. Marketing Communications

Toukan Printing may send transactional or service-related communications. Marketing emails will be sent only where permitted by law, and you may opt out at any time by following the unsubscribe instructions or contacting us directly.

13. Children’s Privacy

Our services are intended for businesses and adults. Toukan Printing does not knowingly collect personal information from individuals under the age of 16.

14. Third-Party Websites

Our website may contain links to third-party websites. Toukan Printing is not responsible for the privacy practices, content, or security of those websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website or services indicates acceptance of the updated policy.

16. Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact: